Bill W Knight

Operations Management

Management professional with more than 20 years experience in the development, growth, and leadership of personnel. Strengths include the design and implementation of initiatives that effectively increase productivity, resulting in the measurable improvements to the bottom-line. Versed in developing, testing, documenting of policies, procedures and job descriptions. Recognized for the ability to set, achieve and exceed operational goals.

Core Competencies

• Procedure Development and Review     • Multi-Unit Operations Management     • Team Building and Retention

• Training and Development          • Process Reengineering           • Project Management

• Customer Relations and Satisfaction        • Inventory Control      • Analytical Problem Solving

• Risk Management             • Safety and Security           • Cost Control and Payroll

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Professional Experience

Area  Account Manager / G4S Secure Solutions (USA) Inc.                      2012 - Present

Provider of armed/unarmed Security Officers to protect private property, personal protection, alarm response and patrol services

Manage a book of business that included local/remote sites with multiple account managers, supervisors and hourly employees. Clients include ACS - Xerox, American Airlines DWH, Associated Air, Barcell USA, Colgate Pharmaceuticals, Nation Star Mortgage, Navistar, Nokia, Paccar. Prime Therapeutics, The Nasher Sculpture Center, US Gypsum and World Class Distribution.

Ø       Manage 15 clients, 24 sites and over 6000 man hours per week in the DFW Metroplex and Sweetwater TX.

Ø       Establish and maintain relationships with numerous clients.

Ø       Conduct and/or oversee the interview process, hire, training, placement, continuing education, payroll and evaluation of my teams.

Ø       Facilitate client relations in accordance with contracted service agreements

Ø       Prepare site procedure manuals and procedures to comply with the individual clients needs

Field Supervisor Metro Specialty Services / Members Building Maintenance                                                                   2011 – 2012

Provider of building maintenance, cleaning service, high end carpet care and specialty services.

Oversee the day to day operations of the parking services garage crew down town Fort Worth and special event crews. Work with the specialty service crew managing the care of high end carpet for the Fort Worth City Club. Each Friday I meet with various clients, at their site; walk the property, review the week’s performance, and work to resolve any issues.

Ø       Established and maintain relationships with numerous clients within the Sundance Square area.

Ø       Operate, oversee and provide training for parking service equipment including commercial street sweeper and parking garage cleaner/scrubber machines.

Ø       Oversaw the operations of our special event crews for multiple events including the Superbowl, events in the Sundance Square areas, Main Street Arts Festival, Fort Worth Music Festival and Jazz Fest, and The Ranch Bash at La Grave Field.

Operations Manager / Field Supervisor Allied Barton Security Services                                                                           2003- 2011

Provider of armed/unarmed Security Officers to protect private property, personal protection, alarm response and patrol services.

Managed a portfolio that included local / remote sites with multiple account managers, supervisors and hourly employees. Responsible for the DFW Patrol & Alarm Response, Frost Bank North Texas sites, Health and Human Services Commission, UPS Ground, Package Corporation of America, and various small business locations. I conducted the interview process, hire, training, placement, continuing education, payroll and evaluation of my teams.

Ø       Earned distinction of overseeing a fleet of vehicles that remained accident free for over three years

Ø       Personally responsible for growing the DFW Patrol and Alarm Response by 30%

Ø       Facilitated client relations in accordance with contracted service agreements

Ø       Prepared site procedure manuals to comply with the individual clients needs

Ø       Met with prospective clients, provided security analysis and set up service agreements

Ø       Lead teams in emergency relief efforts after Hurricane Katrina stuck south Texas and Louisiana.

Operations Manager Old City Repair Plumbing                                                                                                               2002 – 2003

Provided Insurance related testing and repair for residential, commercial properties and general plumbing services.

Managed the day to day operations of sales, customer service, dispatch and field crews in Fort Worth and Houston. Analyzed, raw test data, produced accurate reports, reviewed with adjusters and forwarded to the prospective Insurance companies.

Ø       Developed and maintain relationships with 12 major Insurance companies and over 300 adjusters

Ø       Contact Home/Business owners to discuss report and sell repair work

Ø       Schedule testing, repair & service technicians

Ø       Maintain computers and network

Operations Manager 21^st Sentry Security                                                                                                                          2000 – 2002

Provider of armed/un-armed Security Officers to protect private property, personal protection, alarm response and patrol services.

Led all aspects of operations included the development of Security Officers, continuing education, state licensing, payroll, sales and service. Managed the office responsibilities, paperwork, state regulations and documentation. Directed workflow, scheduling and monitored the performance of seventy armed/un-armed officers and five field supervisors

Ø       Over saw the Implementation and revision of procedures

Ø       Responsible for 45 customer accounts and special events

Ø       Defined and implemented our Customer Service standards and procedures

Logistics Manager Turbomeca/microturbo                                                                                                                               1998 – 1999

French manufacturer of low and medium-power gas turbine turbo shaft engines for helicopters. The company also produces gas turbine engines for aircraft and missiles, as well as turbines for land, industrial and marine applications.

Directed the workflow of the shipping, receiving and stockroom departments. Conducted weekly continuing education classes with warehouse staff. Oversaw the weekly cycle counts and inventory reconciliation to help identify control weaknesses in the parts department.

Ø       Conducted a full inventory and relocated warehouse into new building

Ø       Worked with freight forwarders to ensure accurate/timely shipments and cut cost by 35%

Ø       Met weekly with brokers to identify and clear items though U.S. Customs and reduced clear times

Operations Manager/Field Operations Manager IBM/Burnham Service Corporation                                             1989 – 1998

Provider of management and logistics for IBM U.S. parts distribution centers. (3^rd Party Logistics).

Managed workflow of shipping, receiving, warehouse and customer service at the Dallas emergency Parts Service Center. Oversaw three local parts stations host sites located in Dallas, Houston, Kansas City and nine local parts stations in AZ, CA, CO, LA, NV, TX, MT and WA.

 

Ø       Member of the committee in the planning, startup and implementation of our ISO 9000 program

Ø       Defined and implemented the continuing education training and skill enhancements for warehouse team members

Ø       Successfully managed the planning, setup and rollout of the IBM Local Parts Stations

Ø       Client companies included: IBM, Unisys, and Digital Equipment

 

Education / Development

 

Crowley High School Crowley Texas - Class of 1980

 

U.S. MARINE CORPS MOS 6060  Aircrew Survival Equipment  1980 – 1986
 

Level Five Master Security Officer ABSS/University of Phoenix, Operations University Graduate – ABSS EDGE

 

Fire Safety Officer ABSS EDGE certification, HazMat (Hazardous Materials) certification

 

Franklin Covey Time Management